Shipping policy

SHIPPING POLICY

Thank you for shopping with SHIFTHUB. Please read our shipping policy carefully so you know what to expect after placing your order.

ORDER PROCESSING

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with your order details once your purchase is complete, and a second email with tracking information once your order has shipped.

SHIPPING RATES

We offer a flat shipping rate of $4.99 on all orders, regardless of order size or destination.

DELIVERY TIMES

Once your order has been processed and shipped, estimated delivery time is 7–15 business days. Please note that delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location and carrier conditions.

ORDER TRACKING

Once your order ships, you will receive an email containing your tracking number and a link to monitor your shipment. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation. If you have not received tracking details within 5 business days of placing your order, please contact us at support@stellaw.shop.

SHIPPING DELAYS

SHIFTHUB is not responsible for delays caused by carrier disruptions, weather events, customs processing, or other circumstances beyond our control. If your order is significantly delayed, please reach out to us at support@stellaw.shop and we will do our best to assist you.

INCORRECT OR UNDELIVERABLE ADDRESSES

Please ensure your shipping address is accurate and complete before submitting your order. SHIFTHUB is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.

If you notice an error in your shipping address after placing your order, contact us immediately at support@stellaw.shop. We will do our best to make corrections before your order is dispatched, but we cannot guarantee changes once processing has begun.

CONTACT US

If you have any questions about your shipment or our shipping policy, please contact our support team at support@stellaw.shop or call us at 863-482-1053. We are happy to help.