Refund policy
RETURN & REFUND POLICY
At SHIFTHUB, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
RETURN WINDOW
You have 30 days from the date you receive your order to request a return. After 30 days, we are unable to accept returns or issue refunds.
ITEM CONDITION
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags still attached. Items that show signs of wear, damage caused by the customer, or are missing tags will not be accepted.
HOW TO START A RETURN
To initiate a return, please email us at support@stellaw.shop with your order number, the item(s) you wish to return, and the reason for your return. Our team will respond within 1–3 business days with return instructions. Please do not send items back without first receiving authorization from our team.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping method, as SHIFTHUB is not responsible for lost or undelivered return packages.
REFUNDS
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to post the credit to your account.
DAMAGED OR INCORRECT ITEMS
If you received a damaged, defective, or incorrect item, please contact us at support@stellaw.shop within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will cover all return shipping costs and offer you a full refund or a replacement at no additional charge.
NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned or refunded:
- Intimates, lingerie, and swimwear
- Items marked as final sale or clearance at the time of purchase
- Gift cards
EXCHANGES
We offer exchanges for a different size or color of the same item, subject to availability. To request an exchange, email us at support@stellaw.shop with your order number and the details of the item you would like instead. If the requested item is unavailable, we will issue a full refund to your original payment method.
CONTACT US
If you have any questions about our return and refund policy, please reach out to our support team at support@stellaw.shop or call us at 863-482-1053. We are happy to assist you.