FAQ

Frequently Asked Questions

How long does it take to process my order?

All orders are processed within 1–3 business days after payment is confirmed. You will receive a shipping confirmation email with tracking details once your order is on its way.

How long will delivery take?

Once shipped, orders typically arrive within 7–15 business days depending on your location. Please note that delivery times are estimates and may vary due to carrier conditions or high-demand periods.

How much does shipping cost?

We offer a simple $4.99 flat-rate shipping on all orders, no matter the size or destination. No surprises at checkout.

How do I track my order?

Once your order ships, you will receive an email with your tracking number and a link to monitor your shipment in real time. Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent. If you have not received tracking details within 5 business days, please contact us at support@stellaw.shop.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. To start a return, email us at support@stellaw.shop with your order number and reason for return. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Is it safe to shop on SHIFTHUB?

Absolutely. Our store is secured with SSL encryption, and all payments are processed through trusted, PCI-compliant payment providers. Your personal and financial information is always protected. We never store your payment details on our servers.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as other secure payment options available at checkout.

I received the wrong or a damaged item. What should I do?

We are so sorry to hear that! Please contact us at support@stellaw.shop within 7 days of delivery with your order number and clear photos of the item and packaging. We will cover return shipping and offer you a full refund or replacement at no extra cost.